FAQ service

FAQ service

Can I have the parcel tomorrow?

Yes, if you live in mainland UK and place your order before 2pm. See your options at checkout.


What does shipping cost?

It’s free for UK deliveries under 2kg and cost £6 for orders over 2kg, either Royal Mail 2nd class or UPS Standard (larger items). There’s a £6/£12 surcharge for Royal Mail 1st class and UPS Express. Internationally, see below.


Do you ship abroad?

Yes, we do. The cost is calculated automatically at checkout.


How long will my international delivery take?

The standard delivery time in Europe is 2-3 working days for bigger items (tracked, delivered by courier) and 2-4 days for smaller items (not tracked, delivered by post). To North America, expect 3-5 working days. To the rest of the world, expect 5-7 working days.


I am still waiting for my parcel - what do I do?

Check our confirmation email. If we forwarded you a tracker number for your delivery you can enter this on www.ups.com. In most cases a delivery has been attempted on the correct date, and the driver should have left you a note with contact details for your local depot to organise a re-delivery or opening hours for collections. If it’s a smaller item, not tracked, please contact us.


Can I return my order?

Any unused item in its original packaging will be refunded in full if it’s returned within 30 days of delivery to you. The cost of return is borne by the customer unless the item is faulty, in which case we’ll organise a prompt replacement or full refund, see below.


I think my item is faulty - what do I do?

Please email workshop@team-magnus.co.uk with your order ID and some photos of the problem. We’ll advise if there’s an easy fix or if a replacement or refund is required.


I’m unsure about how to use a Team Magnus product - what do I do?

You’re welcome to call us on +44 (0) 1738 624 019 (English) for advice (weekdays 9am-5pm). First check FAQ - maintenance or our YouTube videos which are likely to answer your questions.


Where can I try out your products?

You can buy Team Magnus products on our website and on Amazon.co.uk, Amazon.com, Amazon.de, Amazon.fr, Amazon.es, Amazon.ca and Amazon.com.mx. If you wish to return an unused product within 30 days you can do so if it’s in its original packaging. If you want a demonstration of any products you can find us on YouTube.